Who We Are

At RBS, we’re determined to make banking as simple and straightforward as possible, while putting the customer at the heart of every decision we make.

We serve around 18.9 million customers across the globe, and our aim is to consistently meet their needs wherever they find us.

Our global workforce is integral to helping us achieve this goal, and our multiple locations across India provide a wide-reaching workforce and a plethora of talent. Our people are committed to working together to serve our customers, and we’re committed to making RBS a great place to work.

We’ve created a warm, welcoming and inclusive environment in which we continually enhance and simplify the way we do things, while supporting the development of our people. With a forward looking approach, we invest in our people and build trust with our customers by operating in a fair and transparent way.

We’re focused on doing our best for our customers during every interaction, and we always keep an eye out for areas that we could improve.

Our culture and our goals are led by our four core values:

Serving customers

We earn their trust by focussing on their needs and delivering an excellent service.

Working together

We respect and support each other and work best as one team.

Doing the right thing

We champion fairness and diversity, and exercise judgement with thought and integrity.

Thinking long term

We know that we succeed only when our customers and communities succeed, so we do business in an open, direct and sustainable way.

Our customers inspire us to bring our values to life, and we’re determined to do what’s right for our customers, the communities we serve, and each other.

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