Operations & Shared Services support our Personal Banking Services, Commercial & Private Banking Services and NatWest Markets franchises, and offer customer centric, high quality and cost effective processes and advice.
We deliver a complete suite of sustainable services for each franchise, including AML Operations, Customer Due Diligence, Customer Tax Operations, Reconciliation & Investigations, Global Analytics, Simplification & Customer Experience and Controls.
Our Personal Banking function covers everyday banking activities such as mortgages, debt management, fraud prevention and web chat. They’re constantly working to simplify and streamline our processes to make banking easier and more convenient for our customers.
Commercial & Private Banking takes care of our high net worth clients and market leading businesses. They’re responsible for product and portfolio management, invoice finance, and lending operations. The extraordinary skills of our people allow us to cater for the complex banking needs of our customers.
NatWest Markets is the investment banking arm of the bank, and our professional traders and global markets experts help our customers to invest their capital in a responsible way. Our NatWest Markets roles span across Funding and Collateral Management Operations, Post Trade Services and Global Analytics among others.