Career Development

Our people are our future, and while they’re doing a fantastic job, we want to make sure they have all the support and opportunities they need to excel in their current role, and take them to where they want to be in their career.

We’re committed to ensuring our people are equipped with the necessary tools and skills to provide our customers with an outstanding and trusted service.

Whatever your ambitions may be, we’ll help you structure a personal development plan and outline clear objectives that will help you reach your career goals.

Hear from Paul Graham, Head of Learning and Development - India.


By investing in and nurturing our people, we can help them become the best they can be and deliver the best service for our customers. We offer a wide range of e-learning tools, training courses, professional qualifications, mentoring and secondments to suit individual needs and learning styles.

We’re particularly proud of the work we have done with our leaders. We’ve invested in their development and accreditations to enhance their capabilities. By using what they have learned, our leaders have supported junior colleagues to work towards their first promotion, and continued the cycle of development.

We want you to fulfil your potential, and for learning and development to be an integral part of your role. Learning can make us happier, healthier, and generally more content. If we have more confidence in our ability to learn, we'll be more likely to try new things, develop our skills and pursue our interests.

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