Application Advice

We need the best people to provide the best service, and we’ve designed our application process to match the right skills to the right role, and to bring people on board in an efficient way.

Learning about RBS

We think it’s important that you have all the information and support you need to make a decision about starting a career with us. Visit and to get an idea of who we are and what we stand for.

Finding a role

Find your perfect role by searching with keywords, locations or job types, and if none of our current opportunities are a good match, consider registering with our Talent Network.

Applying for the role

We’ve made applying for a role as simple as possible and we’ll talk you through every stage. Although the selection stages may vary slightly depending on the business area or level of seniority, there’s a general process to follow.

Creating a great CV

Your CV makes your first impression so it needs to make an impact by showing your strengths, your skills and your interests.

The following tips will help you represent yourself in the best way.

Make it relevant to the role - Your CV doesn’t need to be a list of every single thing you’ve done and everything you’re good at. Think about what the role requires and tailor your CV to highlight the skills and experience that match it.

After mentioning any impressive achievements, tell us how they strengthened your skills and made you an even stronger candidate.

We receive a huge amount of CVs, so make yours stand out by selling yourself. Make it easy for us to see why you’d be a good fit for the role by stating your most impressive skills and experience at the top of your CV, and in a clear and concise way.

Opening with a short personal statement can be a good way to succinctly summarise what you’re good at and what you’re looking for, and can encourage the recruiter to read on.

Don’t embellish as we might refer to your CV in your interview, and you don’t want to be caught out!

Submitting your application

When you’ve clicked ‘Apply’ under the role you want, we’ll ask you to upload your CV, and to enter your personal information including your email address. This will allow you to log back in and track your application.


Once we’ve reviewed your application and decided you’re a suitable candidate, we’ll be in touch to let you know we’re moving your application to the next stage, and to answer any questions you may have.

Depending on the role, the selection stage might involve multiple interviews, but our recruitment team will explain exactly what the interview and assessment process will be.

It’s important to remember that certain roles receive a lot of interest and not to give up if you’re not asked to come for an interview for every application.


Your interview is your chance to show us who you are and why you’d be a perfect fit for the role and the business. Take some time to research the job, and think about what kind of questions we might ask to find out if you’re compatible not only with the role, but with the team, the department, and the wider bank. Our corporate websites give a good indication of who we are and what we stand for, but taking a look at our social media will give you up to date information about our goals and what we’re working towards. Demonstrating an awareness of how we differ from our competitors may also show that you’ve done your homework.

Have a few examples ready of times when you’ve learnt a skill or lesson that’s relevant to the role. Take the time to gather your thoughts and give a clear, well constructed answer. Using positive, polite language and making eye contact will set you off on the right foot, and it’s always a good idea to look smart and professional.

Almost everyone gets nervous, and we know you’re human, so if you feel overwhelmed at any point, take a deep breath, and take your time.

Be honest and straight to the point when answering questions, and again, focus on your relevant skills and experience. At RBS we use competency based interview questions where we ask you to tell us about a real time when you were in a specific kind of situation, and how you made a positive impact. Structure your answer around one particular occasion that you experienced, what it was that you did personally, what the outcome was, and what you learnt. Also have a think about any questions you’d like to ask us.

The STAR technique in a useful tool to add structure to your answers:

  • Situation: Briefly set the scene so that your interviewer understands the context
  • Task: What did you need to achieve?
  • Action: What did you actually do? This section should make up the bulk of your answer
  • Result: What was the outcome? Make sure it’s appropriate to the question

Finally, find out beforehand where you’re supposed to be and make sure you leave plenty of time to get there. Arrive with a smile and be yourself!

Receiving a offer

If you’re successful in the selection process, we’ll make you an offer and give you a provisional start date. It’s always a good idea at this stage to have a think about whether you’re sure that this is the right move for you before you commit.

Your recruiter will keep in touch to answer any questions you may have.

Pre-Employment Screening

We carry out a number of checks on all our new starters, mainly regarding the personal information you’ve provided. Your offer of employment is conditional on clearing this process.


Welcome to RBS! Once you’ve joined you’ll be given a full induction to your role and how we work, and you’ll receive on-going support throughout your journey with us.

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Talent Network