Business Operations Manager – Sales & Coverage Technology

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The Business


The Role

If your expertise lies in the ability to recognize patterns and develop actionable insights from disparate data points, a position as Business Operations Manager is ideal for you. In this role, you will be responsible for end-to-end operational governance of the business functions in scope, engaging, challenging, and coordinating among a multi-disciplined team across locations.To qualify for this role, you need to have prior experience in a business management / operational management role, working on multiple priorities and delivering under pressure.

What the Business Does

This role is based in the Commercial & Private Banking(CPB) at Technology India reporting to the Head of CPB Technology India.

Commercial & Private Banking Technology India is an extended unit of C&PB Technology which provides all Technology Services for C&PB Business.  Technology India designs, builds, implements and supports global technology services for the bank. This includes application builds, testing, deployment, on-going IT Infrastructure support and a broad range of Keeping the Show on the Road (KSOR) activities. It is a key strategic element of the global technology function, enabling the bank to deliver 24/7 services to customers. The team also provides technology needs to the bank’s local businesses.


Your Responsibilities

As Business Operations Manager, you will be required to:

  • Ensure sound operational governance and management of the functions in scope with data and insights, manage the implementation of the target operating model for all functions in scope
  • Gather, measure, collate, and analyze data from different sources in order to drive better business performance,  ensure compliance of mandatory training requirements – GPL, DTL, etc
  • Manage financial performance, effective risk and controls management, drive governance processes, run people processes, run management reporting, manage supplier relationships, run PMO functions, and generally ensure a high level of operational hygiene
  • Initiate and drive function-wide initiatives aligned with road-map and strategy, such as implementation of the optimal operating model, location strategy, vendor strategy, cost take-out, productivity improvement, communication strategy, delivery governance, etc
  • Manage financial parameters covering direct and indirect costs, financial forecasting, budgeting, and cost management
  • Help deliver accurate, high class dashboards through respective teams covering People, Process, Tools, Cost, Risks, Location, and Suppliers


Skills you need

  • Experience in communications, marketing or change management preferred, experience in working with, analyzing, and managing data across multiple sources, and recognising patterns to drive insights
  • Experience with financial management, cost management, budgeting, and forecasting processes, experience managing people processes
  • Experience in risk and controls management and project portfolio management, excellent interpersonal skills and strong stakeholder management skills
  • Experience with supplier management and negotiation


Why RBS?

RBS doesn’t just provide you with an exciting work and a generous pay package. We take pride in ensuring your personal and professional development are first and foremost. You will have access to a range of development and learning programs, services and support designed to help you manage and balance your work/life priorities.


Whether its retirement planning, supporting a charity close to your heart or taking care of your well-being, RBS makes sure you are taken care of. For more information on our benefits, please visit our website.


At RBS, our purpose is to serve customers well. We serve around 24 million customers across the globe, and our aim is to consistently meet their needs wherever they find us.  Our ambition is to become the UK’s number-one bank for customer trust, service and advocacy by 2020. Our global workforce is integral to helping us achieve this goal.


With colleagues across 5 main states, and connected across-the-globe by common values and a unified ambition, RBS India delivers vital bank functions that help us offer truly round-the-clock support to our UK customers, and 24/7 banking to our international customers.


RBS welcomes applications from all sections of the community.

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