Support Professional

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The Business

The Role

Join us as a Support Professional and manage the Production function for RBS Sub Ledger - Single General Ledger (SGL) that delivers fully reconciled financial and management information reporting to the NWM and other Group systems.

SGL captures and processes trading activity in real time for multiple Trading systems and generates Accounting Events for position management and other reporting (Operational, P&L, and Statutory, Regulatory).

What the Business does

This role is based in the Finance Accounting Solutions Production Management and shall be part of SGL Support Team.

Finance Solutions is responsible for providing back office functions like Financial Accounting, Group Reporting, Internal and External Financial Reporting etc. This role is for a Single General Ledger which is a Sub Ledger primarily for Markets and other CPB and group systems too.

Your Responsibilities

As a Support Professional, your key responsibilities will include:

  • Ensure availability of applications by adhering to SLAs, managing service delivery, developing processes to monitor risks and resolve issues, and personal involvement when required.

  • L1/L2 Batch Support that requires flexibility to work in shifts and weekends.

  • To ensure applications are fully compliant by adhering to processes and security compliance as mandated by standards.

  • To develop automation tools reducing the manual efforts so team gets more bandwidth to take on newly developed application support.

  • Manage system incidents providing timely escalation/recovery actions and management communication.

  • Provide a proactive approach to supporting the production environment including presenting ideas to automate manual tasks and reduce the team workload

  • Involvement in automation activities of regular tasks aiming at process improvements

  • Support the SGL Business on Data related queries that require functional and technical expertise.

The Skills you’ll need

In order to be successful in this role, you must have the following skills & experience:

  • A qualification from an Engineering College (B.E. / B.Tech.) , MCA (honours/ 1st class)

  • Experience on Oracle, Sql, Pl Sql and Unix (4 - 7 years)

  • Competent at investigating and resolving performance issues

  • Excellent Communication (written and spoken English)

  • Willingness to work in shifts

  • Exposure to Finance and Accounting shall be an added advantage

Why RBS?

RBS doesn’t just provide you with an exciting work and a generous pay package. We take pride in ensuring your personal and professional development are first and foremost. You will have access to a range of development and learning programs, services and support designed to help you manage and balance your work/life priorities.

Whether its retirement planning, supporting a charity close to your heart or taking care of your well-being, RBS makes sure you are taken care of. For more information on our benefits, please visit our website.

At RBS, our purpose is to serve customers well. We serve around 24 million customers across the globe, and our aim is to consistently meet their needs wherever they find us.  Our ambition is to become the UK’s number-one bank for customer trust, service and advocacy by 2020. Our global workforce is integral to helping us achieve this goal.

With colleagues across 5 main states, and connected across-the-globe by common values and a unified ambition, RBS India delivers vital bank functions that help us offer truly round-the-clock support to our UK customers, and 24/7 banking to our international customers.

RBS welcomes applications from all sections of the community.


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